RealPage

Service Account Specialist

Job Locations US-TX-Richardson | US
ID
20-8907
Category
Operations
Position Type
Full-Time
Education
Bachelor's Degree
Travel
25%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

Submeter Operations installs and maintains utility meters that captures consumption to be used by our resident billing team to support our client's utility expense recovery. 

WHAT YOU’LL DO

As a service account specialist you will be reporting to a Director II responsible for servicing our existing clients and submetering systems. This position will be support clients enrolled in the meter assurance plan with quaterly reporting back to the client to showcase the value recieved from their investment.

PRIMARY RESPONSIBILITIES

  • Point of contact for submeter operations and assigned clients to review meter health improvement, address quality issues and drive incremental service revenue - while supporting the needs of the client first and foremost
  • Responsible for scheduling, overseeing and releasing the installation (Retrofit) or upgrading of a property’s submetering system
  • Provides support to the Account Manager to help remedy submeter billing issues or resident complaints regarding sub-metered issues for their assigned client
  • Conducts extensive research and data collection to identify client’s source of risk, loss and costs
  • Compiles facts from on-site visits and various reports and databases to assess existing processes/practices, determine severity/frequency of problems, and identify solutions to present to the client to address service needs
  • Manage projects to deadline, working collaboratively with clients and internal departments to accomplish objectives and communicate status updates effectively to all stakeholders
  • Communicate consistently in a clear and concise way, and adapt to client-specific needs by providing options/alternative solutions
  • Organizes data into report formats which can be presented to internal and external clients
  • Supports processes for invoicing, billing and other financial services that will ultimately drive efficiency and support our clients
  • Able to effectively manage SMB or smaller corporate clients for delivery of risk management services
  • Forge strong relationships and collaborative partnerships with new and existing client contacts, as well as internal stakeholders and Submeter team members
  • Collect any necessary due diligence from the client, including prior biller information and submeter information (typically needed for a retrofit project)
  • Make recommendations on process improvement that will aid the department in meeting its goals and objectives

 

#LI-TP1

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • College Degree, or High School Diploma and relevant experience required
  • Willingness to travel up to 5% of the time
  • Experience in property management and/or utility fields preferred
  • Excellent interpersonal skills, and written/verbal communication skills required
  • Strong organizational skills, and a high level of attention to detail required
  • Ability to work well under pressure in a fast-paced environment dealing with complex issues on an on-going basis required
  • Strong working knowledge of MS Office (Outlook, Excel, Word, PowerPoint)
  • Must be self-motivated, and able to work both independently and in a group
  • Must be deadline driven, and goal oriented
  • Must have an affinity for troubleshooting and problem solving

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Project management experience 
  • Submetering experience

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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