RealPage

Commercial Solution Consultant

Job Locations US
ID
20-8913
Category
Implementations
Position Type
Full-Time
Education
Bachelor's Degree
Travel
50%

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

This industry professional will be the solution expert for RealPage Commercial & Financial Suite products. The Solution Consultant provides best practice guidance and project management for multiple strategic customers throughout the on-boarding process. The Solution Consultant is accountable for ensuring a positive on-boarding experience, accurate solution configuration, successful end user training and a smooth handoff to Account Management.

WHAT YOU’LL DO

As a Solution Consultant, you will provide industry best practices and guidance  through the product implementation, onboarding process and product adoption. This position will report to the Director of Commercial Implementations.

 

PRIMARY RESPONSIBILITIES

  • Manage multiple customer assignments simultaneously
  • Accurately set customer expectations for requirements and expected delivery dates
  • Lead client through the implementation process ensuring a positive on-boarding experience.
  • Perform system setup and configuration ensuring accuracy and consistency
  • Conduct review with customer prior to release to confirm acceptance of data and configuration
  • Manage defect or problem resolution and provide client with accurate and timely updates
  • Communicate the status of assignments and any obstacles encountered that may hinder the achievement of designated goals or client commitments 
  • Ensure appropriate hand-offs and communication with other service teams
  • Ensure the client needs are understood and translated properly to achieve desired results
  • Manage billable hours for each client and ensure timely submission. 
  • Track project deployments and expenses accurately and timely to ensure proper client billing.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Position requires 5-7 years experience in use of Commercial SaaS products
  • Understands Commerical industry trends and challenges 
  • Prior experience in a consultative position with proven success required
  • Excellent analytical abilities to grasp the key points from complicated details and interpret client needs
  • Advanced knowledge of Microsoft Office products
  • Must be able to effectively communicate with internal and external executive-level customers
  • Strong critical thinking to analyze the pros and cons of solving a problem in a certain way
  • Outstanding verbal and written communication skills; excellent presentation skills
  • Flexible, detailed, and able to successfully accept and adapt to change
  • Strong critical thinking to analyze the pros and cons of solving a problem in a certain way
  • Frequent travel may be required; 25% to 50%

#LI-DNI

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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