Senior Manager, Deal Desk Renewal

Job Locations US-TX-Richardson
Position Type
Bachelor's Degree


RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!


The Senior Manager, Deal Desk & Renewals is a vital part of our Revenue Operations organization and will be the leader of both Deal Desk and Renewal teams.  The Deal Desk team is responsible for analyzing product discounts requested from the Sales organization and works with Senior Leadership and Executives for required approvals or recommendations. This role works cross functionally with Sales, Legal, and Finance to deliver best-in-class service internally and externally with clients. The Renewal team is responsible for maintaining accurate data for client renewals across multiple platforms and understanding/coordinating renewal activity both internally and externally.


  • Serve as an authoritative knowledge source for RealPage’s Deal Desk and Renewal operations
  • Drive best practices to increase sales effectiveness via structured deal reviews and checkpoints, supported by standard business practices and policies
  • Drive process and system improvements to improve upon the scalability of our day-to-day Deal Desk operations
  • Advise on contract negotiations internally, including deal structure and discounting guidance
  • Ensure approvals for non-standard deals have been property documented, escalated to the right approval levels, and resolved within established timelines
  • Manage the key metrics and performance indicators for reporting on discounting and renewal trends across various Sales and Product Divisions
  • Preparation and management of client renewals in close partnership with the Sales Operations department
  • Deal Desk and Renewal reporting, including ad hoc reports as needed or requested
  • Partner with Sales, Sales Operations, Client Management, and Contracts on all Deal Desk and Renewal related operational issues
  • Cultivate internal and external relationships to gain new knowledge and competencies
  • Provide technical advice to resolve moderately complex Deal Desk and Renewal issues and discrepancies
  • Provide information and/or clarification on client contract and renewal information to internal resources as requested
  • Support the renewal book of business by providing client renewal data and related reporting for forecasting and client analysis utilizing Excel and
  • Ensure that clients receive yearly renewal notifications within the period defined in client contracts


  • Bachelor's degree or equivalent combination of education and experience
  • 4 years of experience in a Renewal Operations, Revenue Operations, Sales Operations, or Finance Operations
  • Strong structured problem-solving skills along with the ability to demonstrate practical judgement in complex situations
  • Strong understanding of Salesforce with experience in utilizing quote-to-cash and renewal functionality strongly preferred
  • Intermediate Excel experience
  • Excellent verbal and written communication skills to effectively partner with colleagues across all departments and levels required
  • Ability to manage, analyze, and track data for a sophisticated and often complex sales and renewal processes
  • Ability to work independently, multi-task, achieve tight deadlines, and take initiative on multiple projects



  • Bachelor's degree in Business, Accounting or Finance
  • Advanced Excel experience


At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.


RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.


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