RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

SUMMARY:    

The Licensed Insurance Agent, I (LIA, I) receives inbound calls from our client’s residents requiring assistance with RealPage Insurance products. The LIA, I will quickly respond to the call, identify the needs of the client’s resident, accurately record all issues in our proprietary CRM and provide a high first-call resolution. The LIA, I provides excellent customer service by responding promptly to all inbound calls related to insurance policies and provides assistances with payments, billing issues, website troubleshooting and some claims & coverage inquiries and servicing inquiries requiring a Property & Casualty Insurance License. 

PRIMARY RESPONSIBILITIES  

• Processes policyholder servicing transactions accurately and within a timely manner while following various regulatory and compliance rules from the Dept of Insurance as well as various external insurance carrier guidelines and internal policies and procedures.  
• Responds to inbound phone calls and assists renter’s insurance policy holders with servicing transactions, such as processing payments, answering billing inquiries, website navigation, and some claims & coverage inquiries. 
• Also responsible for assisting renters with policy rewrites and policy edits. 
• Processes policyholder servicing transactions accurately and within a timely manner. 
• Understands aspects of internal billing system as it pertains to policy coverage.  Identifies and communicates transactions; evaluates and makes decisions regarding payment plans and alternative payment arrangements. 
• Manges and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results. 
• Utilizes online reference materials to provide confident, accurate, and efficient information. Develops and maintains product, procedural and technical systems knowledge.    
• Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and internet. 
• Accurately documents tasks and customer interactions as required in our CRM. 
• Other duties as assigned. 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES 

• Property & Casualty Insurance License 
• Can be obtained within 30 days of hiring. 
• Excellent customer service and verbal/written communication skills  
• Strong computer skills in PCs and Internet computing.  
• Minimum 2-year experience in a call center or customer service role 
• Ability to type at least 30 words per minute and accurately capture detailed information 
• Previous insurance experience preferred, but not required 
• Flexible with work hours to meet Contact Center hours of operation and workload needs as manager schedules (including availability to work overtime as required) 
• Excellent problem-solving skills required 
• Exhibits professional demeanor, is accountable, accurate, customer friendly  
• Computer literate, working knowledge of Microsoft programs including Outlook, Excel, and Word, and proprietary company systems 
• Able to sit or stand for frequent periods in the same location with some opportunity to move about. 

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.