RealPage

Service Technician III

Job Locations US
ID
21-9394
Category
Operations
Position Type
Full-Time

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!


We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.


Come join a team where your work makes an impact every day!

ABOUT THE TEAM

Submeter Operations supports the collection of utility consumption that allows our resident billing teams to calculate the use per residential unit to assist our clients in billing back their residents for actual utility usage. 

WHAT YOU’LL DO

As a field service tech III, you will report to our Sr. Manager of Field Services to provide installation and maintenance support to ensure our client's submetering systems are effectively working to capture accurate utility consumption. 

PRIMARY RESPONSIBILITIES

  • Installs, maintains, tests, troubleshoots and repairs AMR equipment (Tehama, Inovonics, Next Century, Aclara and Cerenti) in the field to ensure optimum usage and quality
  • Attention to detail and accuracy to record meter data in project management software [MOSS]
  • Evaluates plumbing, electric and gas needs and takes appropriate steps for installation of equipment
  • Relies on pre-established guidelines and works independently to perform the functions and duties of the position
  • Troubleshoot network related issues, including routers and phone lines
  • Intermediate competency in the functionality of Building Automation Systems, Smart Grid Electronic and HVAC controls, including software engineering and commissioning tools, DDC controllers and field devices
  • Retrofit large commercial mechanical systems and combine by integrating electronic systems within submetering systems to produce raw meter data to be accurately billed
  • Manages, implements and/or performs technical product support for equipment that has been installed; a system integration specialist
  • Communicate consistently in a clear and concise way, and adapt to client-specific needs by providing options/alternative solutions
  • Organizes data into report formats which can be presented to internal and external clients
  • Maintain good communication with property staff, responding to questions but also passing concerns to your management or internal client service representatives

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Polished professional - someone that loves the technology and works to hone their craft
  • Ability to read low voltage wiring diagrams and controls flow diagrams
  • Good problem resolution and analytical skills (troubleshoot technical issues, communicate and document solutions to non-technical parties)
  • General technical knowledge of commercial HVAC equipment, AHU’s, VAV’s, boilers, chillers and Electrical Smart Grid Panel Board Systems
  • General knowledge of construction, plumbing and electrical work - ideally submetering systems and equipment is beneficial
  • Excellent interpersonal skills, and written/verbal communication skills required
  • Strong organizational skills, and a high level of attention to detail required
  • Ability to work well under pressure in a fast-paced environment dealing with complex issues on an on-going basis required
  • Desired computer skills: MS Office Professional (Access, Excel and Outlook), TCP/IP , router - networking, RF Knowledge and electrical troubleshooting
  • Willingness to travel up to 75% of the time

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Diverse experience in proprietary controls and Electrical Smart Grid Systems are a plus (Trane, Johnson Controls, Honeywell, Siemens, Distech, Dakin, Eaton, GE)
  • 2+ years BACnet, MODbus and/or Lonworks experience

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WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

 

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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